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COVID-19 Service Update: Home

This page will provide you with current information from Library and Learning Services

The University of Northampton’s Situation Updates page is the primary source of information and updates for students, staff, and researchers at the University of Northampton

Service update from Library and Learning Services

The University of Northampton understand that this is a unsettling time for students and there is a range of support available to you. There are lots of ways to access this support for your studies and also your wellbeing that you can find here. There is also a list of support that Library and Learning Services (LLS) and other University teams can offer available here. If you need academic or any other kind of support please do get in touch as soon as you can, we are all here to help you.

LLS staff are not currently at the Waterside Campus but will continue to work and support you off campus. Our Learning Development, Academic Librarian, Learning Technology, Customer Service and Research Support teams are all working remotely and are still happy to support you with your studies. There are a range of ways to contact us. If you are not sure who you need to speak to, email us at or use our enquiry form. It is really helpful if you include your full name and student number when you contact us.

We do not recommend that you visit Waterside Campus until you have been advised by the University of Northampton to do so.

As the situation evolves, we will continue to update the Library and Learning Services website with details of any changes to library services and support. You can also use Ask Us to locate all our FAQs. If you can’t find an answer to your question, you can submit your question via Ask Us and we can add it the FAQs.


Please note that from Friday 20th March, 5pm Library and Learning Services staff are not working at Waterside, due to the University of Northampton’s guidelines regarding COVID-19. However, we will continue to deliver many services remotely and are happy to help you as much as we can.

Tutorials and Drop-ins

The Academic Librarian and Learning Development teams are providing online tutorials and an online drop-in service. Our SkillsHub content is also available. Please see our our website for more information. Alternatively, if you have any questions you can contact us by emailing  or

Online Content

All online content on NELSON and the A-Z List of Databases will continue to be accessible. The Skills Hub also has lots of tools, information and guidance that will help you with your studies. There are also thousands of courses and short videos on LinkedIn Learning, just log in with your student number and University password. All of these resources are free for staff and students of University of Northampton.

There is a key text I need, but it is only available in print

If there is a key text you need to complete your studies, but it is only available as a printed book, please contact Let us know:

  • the book title
  • the author
  • the year or edition
  • the publisher
  • if there are any key chapters you need to access

Library staff will look to see if the book is available for purchase as an e-book, if we can obtain extracts or if the title has been released temporarily for free by the publisher in response to COVID-19/Coronavirus.  Please note, there may be instances where a digital version of the text has not been made available to libraries.

Due to the current COVID-19/ Coronavirus situation, we may take longer responding to requests than normal as we are operating our services remotely.

Due Dates and Renewals

For those students and staff who have interlibrary loans or print books out on loan, we are automatically extending all due dates, and will continue to do so until further notice. We understand that you can not return items and there will be no consequences.  You can post anything to us that want to return. 

The Learning Hub building is currently closed but if you need to return your loans you can place them in the book drop bin in the Visitor Centre (next door to McColls).

          LLS staff are not currently at the Waterside Campus so the books will remain on your account until they are able to return to site to process them.

          Do not worry as all loans have had their return date extended until 30th June and this will be reviewed as required until the Learning Hub is open again.


Reading Lists, Digitisation and Orders

Aspire Online Reading Lists will continue to be available, supported by the Reading List Team and Digitisation Service, who will be working remotely to purchase resources for your programmes.  Please be aware that staff availability may be reduced and therefore, we may take longer in responding to you than normal.

Interlibrary Loans

Interlibrary Loans are running a reduced service, but we can still currently obtain some journal articles and book chapters. This is because the British Library are only able to loan material that they have previously digitised and so already hold digitally. For entire book requests, users can contact and we will look to see if we can purchase the content as an e-book. Please be aware that staff availability may be reduced and therefore, we may take longer in responding to you than normal.


Along with other universities, we will not be processing any new SCONUL Access applications and we will not be accepting SCONUL Access visitors, until further notice.

Free Content Offers

Many content providers are releasing all or some of their content for free to support universities during this period. We are collating a list of this content on the library web pages at Free Resources COVID-19 Response.

We have also worked with Kortex, Bibliu and VitalSource to access the e-textbook content that publishers are making freely available on those platforms.  Content is now live on all three platforms:

  • The VitalSource platform contains e-textbook material from publishers such as Routledge, CRCpress, Cengage, Pearson and Prentice Hall. To access this content go to VitalSource and you will need to set up an account using your University email address.
  • The Bibliu platform contains around 25,000 e-textbooks from major publishers, including Pearson, Elsevier and other big name publishers.  Access is via your University login. These titles are also listed on NELSON.
  • The Kortext platform is hosting some e-textbooks from major publishers, such as Pearson, to support specific modules and links to these texts have been put within online module reading lists. Login is via University login, but on first use students will need to create a Kortext account using your University email address.

Additional Copying

You may also hear that a number of HE organisations, including SCONUL, JISC and UUK/GuildHE Copyright Negotiating and Advisory Committee (CNAC), are in discussion with publishers about permitting additional copying under the CLA HE Licence. This is ongoing and library staff will be monitoring developments to ensure we can maximise content to staff and students.

Research Support

The Research support staff will be working remotely and continue to provide assistance for our staff and doctoral students, including but not limited to referencing, open access, research data management plans, ethics and copyright.

Learning Technology (NILE)

The Learntech team are continuing to provide online support. Staff should contact their Learning Technologist if allocated. Students and staff without an allocated Learning Technologist should email All Learntech guidance will be provided on our support pages for staff and support pages for students. If you need general online training then you can use the FREE and excellent GCF online resources and LinkedIn for Learning


Please visit our Contacts page for a list of team and key contacts details.  Please be aware that staff availability may be reduced and therefore, we may take longer in responding to you than normal.

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