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COVID-19 Service Update and contact details: Home

This page will provide you with current information from Library and Learning Services

The University of Northampton’s Situation Updates page is the primary source of information and updates for students, staff, and researchers at the University of Northampton

The University of Northampton understand that this is an unsettling time for students and staff and there is a range of support available to you. The Support and Wellbeing pages on the student hub provide links to the various support services in the University and the list of support offered by Library and Learning Services (LLS) can be found on our Library Web Pages and on Ask US . If you need academic or any other kind of support please do get in touch as soon as you can, we are all here to help you.

As the situation evolves, we will continue to update the Library and Learning Services website with details of any changes to library services and support. You can also use Ask Us to locate all our FAQs. If you can't find an answer to your question, you can submit your question via Ask Us and we can add it the FAQs.

The helpdesk is open on the second floor of the Learning Hub and staff are available to help you in the building, although we are working reduced hours at the moment. The Learning Hub opening times and LLS staffed hours are kept up to date on the front page of our website.

There are a range of ways to contact us, but if you are not sure who you need to speak to, email us at libraryhelp@northampton.ac.uk or use our web enquiry form. Please you include your full name and student/staff number when you contact us.

Students and staff can come into the Learning Hub to collect books from the shelves but please check the building opening hours before making a journey to campus.

There are a number of safety features in place around the book shelves to keep you and our staff safe. There is a strict 1 person in a row at a time, a one-way system is in place and you will be required to wear a mask at all times if you are in the book shelves. (Please be aware - If you are unable to wear a mask you will need to request a member of staff to collect books from the shelves for you) and all items that you may need to touch whilst browsing the shelves will need to be brought out and placed in a quarantine bin if you do not wish to borrow them.

For your safety, and that of our staff, all items returned to the library are undergoing a 72-hour quarantine process before being returned to the open shelves.

The Learning Hub is open every day from 8am until 10pm and you are able to collect books from library stock yourself, but you will need to wear a mask at all times. If you do not wish to come into the building with the current situation and if you need to borrow books that are not available in digital form via NELSON , or are unable to wear a mask, then please use our click and collect service using this online form. The form includes information about how to request items and how to collect them.

More information about this and other Library and Learning Services teams and resources can be found on our Frequently Asked Questions site, Ask Us.

The Academic Librarian and Learning Development teams are providing both tutorials and drop-ins face-to-face and online. Please see our our website for more information. Our SkillsHub content is also available. Alternatively, if you have any questions you can contact us by emailing librarians@northampton.ac.uk or learningdevelopment@northampton.ac.uk

Our Learning Technology and Research Support teams are working remotely and are still happy to support you with your studies.

There are a range of ways to contact the teams. If you are not sure who you need to speak to, email us at libraryhelp@northampton.ac.uk or use our web enquiry form.

We offer loan laptops on campus for 6-hours at a time from laptop cabinets in the Learning Hub. When your laptop charge is low you can return it to the laptop cabinet and take another fully charged laptop. The laptops need to be connected to the student wi-fi to operate.

If you wish to limit your visits to campus we can arrange for you to have a laptop for a longer loan period to take away from campus. You will need the assistance of library staff to enable the laptop to work from your home wi-fi and to issue a laptop bag and charger to you. You can contact us at libraryhelp@northampton.ac.uk for further details, or to arrange a time for collection and support for setting up a longer loan laptop.

All online content on NELSON and the A-Z List of Databases will continue to be accessible.The SkillsHub also has lots of tools, information and guidance that will help you with your studies.There are also thousands of courses and short videos on LinkedIn Learning, just log in with your student number and University password. All of these resources are free for staff and students of University of Northampton.

We have currently suspended the self-service holds (reservations) service.

The covid-19 situation means that many people are unable to travel to campus to return books they have on loan, if they are recalled.

If you need a book and all copies are currently on loan (and there is no e-copy) please email libraryhelp@northampton.ac.uk and let us know:

• the book title

• the author

• the year or edition

• the publisher

• if there are any key chapters you need to access.

and we will see if we can recall a copy for you, or if we can purchase the book for the University as an e-book. Please note, this will take longer and there may be instances where a digital version of the text has not been made available to libraries.<.p>

Finally, there are many e-books available on NELSON and you may be able to find a similar title already available as an e-book. We've created this short video that demonstrates how to limit your NELSON search to e-books.

If you are a student and you are required to self-isolate please ensure you have read the student FAQs relating to your situation.

Our services are still available to you even if you are unable to come to campus and if you are unsure about anything at all please contact us at libraryhelp@northampton.ac.uk with any questions you may have. If there is someone who can collect library items safely from campus on your behalf then you can use our click and collect service and when we contact you to arrange collection let us know about your arrangements. (Unfortunately, we cannot lend a loan laptop unless it is being collected yourself as you need to login into it on campus using your university username and password).

If you are self-isolating in University Halls of Residence, we are able to arrange for library books that are not available via NELSON as an e-book, or a loan laptop to be delivered to you through the Residential Life team. Follow the link to our click and collect service to complete our online forms and when we contact you to confirm your items are available and ready to collect, let us know you are self-isolating and in University Halls of Residence and arrangements will be put in place for you.

Another option is to contact librarians@northampton.ac.uk to see if we can purchase the book for the University as an e-book. Please note, this will take longer and there may be instances where a digital version of the text has not been made available to libraries.

When you contact, please let us know:

  • the book title
  • the author
  • the year or edition
  • the publisher
  • if there are any key chapters you need to access.

Finally, there are many e-books available on NELSON and you may be able to find a similar title already available as an e-book. We've created this short video that demonstrates how to limit your NELSON search to e-books.

For those students and staff who have library resources (including interlibrary loans) on loan, we have extended all due dates until 31st October 2020. If you currently have items on loans from us and you are able to come to campus you can return them at any time (24/7) by using the secure drop box in the Visitor Centre, which can be found next to the McColl’s shop. If you are in the Learning Hub, there is a drop box by our returns machine and drop boxes on the floors near to library book stock.

If you are unable to come to campus and you have items due for return, please contact us at libraryhelp@northampton.ac.uk and we can advise you further.

Aspire Online Reading Lists will continue to be available, supported by the Reading List Team and Digitisation Service, who will be working remotely to purchase resources for your programmes. Please be aware that staff availability may be reduced and therefore, we may take longer in responding to you than normal.

Interlibrary Loans are now able to obtain some journal articles, book chapters and print books for loan from the British Library. Please be advised that the British Library is only able to supply about 50% of our book loan requests and other university lending libraries have still not resumed their lending service. Please make your request using the Interlibrary Loan form. Please be aware that staff availability may be reduced and therefore, we may take longer in responding to you than normal. For any queries please contact libloan@northampton.ac.uk

In line with Government guidelines, and following the closure or reduced access to the majority of university library buildings, SCONUL have suspended the SCONUL Access scheme until further notice.

To maintain adequate social distancing, we are prioritising students and staff access in our Learning Hub building and are currently not permitting any visitors. We have also had to suspend our Associate Reader membership until further notice.

You may also hear that a number of HE organisations, including SCONUL, JISC and UUK/GuildHE Copyright Negotiating and Advisory Committee (CNAC), are in discussion with publishers about permitting additional copying under the CLA HE Licence. This is ongoing and library staff will be monitoring developments to ensure we can maximise content to staff and students.

The Research support staff will be working remotely and continue to provide assistance for our staff and doctoral students, including but not limited to referencing, open access, research data management plans, ethics and copyright.

The Learntech team are continuing to provide online support. Staff should contact their Learning Technologist if allocated. Students and staff without an allocated Learning Technologist should email learntech@northampton.ac.uk. All Learntech guidance will be provided on our support pages for staff and support pages for students. If you need general online training then you can use the FREE and excellent GCF online resources and LinkedIn for Learning

NELSON (Northampton Electronic Search Online) is the library catalogue. More than 80% of the books, journals and newspapers on NELSON are available in electronic format as full-text. You can search NELSON using keywords to find out what we have on a topic, and you can also find short videos on how to use NELSON on the Skills Hub.

Please visit our Contacts page for a list of team and key contacts details. Due to the current COVID-19/ Coronavirus situation, we may take longer responding to requests than normal as we are operating many of our services remotely.