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COVID-19 Service Update and contact details: Home

This page will provide you with current information from Library and Learning Services

The University of Northampton’s Situation Updates page is the primary source of information and updates for students, staff, and researchers at the University of Northampton.

Students are asked by the University of Northampton not to come onsite unless you fit certain criteria. Library and Learning Services are still here to support you whether you are onsite or not and are happy to help you access services and resources that you need for your studies.

The University of Northampton understand that this is an unsettling time for students and staff and there is a range of support available to you. The Support and Wellbeing pages on the student hub provide links to the various support services in the University and the list of support offered by Library and Learning Services (LLS) can be found on our Library Web Pages and on Ask US . If you need academic or any other kind of support please do get in touch as soon as you can, we are all here to help you.

As the situation evolves, we will continue to update the Library and Learning Services website with details of any changes to library services and support. You can also use Ask Us to locate all our FAQs. If you can't find an answer to your question, you can submit your question via Ask Us and we can add it the FAQs.

Please be aware that there are restrictions in place about who can come on to campus at the moment. If you do not have scheduled face to face sessions there at the moment please check you fit into the relevant criteria for access before making a journey. Due to the current situation most staff are working away from site, but a small number of staff are available to help you if you are in the building; although we are working reduced hours at the moment. The Learning Hub opening times and LLS staffed hours are kept up to date on the front page of our website.

If you need to borrow items from library stock that are not available via NELSON as an e-book please email us at with the details and we will be happy assist you further.

There are a range of ways to contact us, but if you are not sure who you need to speak to, email us at or use our web enquiry form. Please include your full name and student/staff number when you contact us.

The Academic Librarian and Learning Development teams are providing both tutorials and drop-ins online. Please see our our website for more information. Our SkillsHub content is also available. Alternatively, if you have any questions you can contact us by emailing or

Our Learning Technology and Research Support teams are working remotely and are still happy to support you with your studies.

There are a range of ways to contact the teams. If you are not sure who you need to speak to, email us at or use our web enquiry form.

Laptops are available for loan if you are on or off campus and for different loan periods, depending on your needs. This is for students and staff. If you require a laptop please email and a member of staff will be happy to discuss your requirements and advise you.

If you are on campus and need a laptop while you are there, you can still borrow laptops from the cabinet A. You can find cabinet A on the ground floor of the Learning Hub

All online content on NELSON and the A-Z List of Databases will continue to be accessible.The SkillsHub also has lots of tools, information and guidance that will help you with your studies.There are also thousands of courses and short videos on LinkedIn Learning, just log in with your student number and University password. All of these resources are free for staff and students of University of Northampton.

We have currently suspended the self-service holds (reservations) service.

The covid-19 situation means that many people are unable to travel to campus to return books they have on loan, if they are recalled.

If you need a book and all copies are currently on loan (and there is no e-copy) please email and let us know:

• the book title

• the author

• the year or edition

• the publisher

• if there are any key chapters you need to access.

and we will see if we can recall a copy for you, or if we can purchase the book for the University as an e-book. Please note, this will take longer and there may be instances where a digital version of the text has not been made available to libraries.<.p>

Finally, there are many e-books available on NELSON and you may be able to find a similar title already available as an e-book. We've created this short video that demonstrates how to limit your NELSON search to e-books.

If you are self-isolating in University Halls of Residence, we are able to arrange for library books that are not available via NELSON as an e-book, or a loan laptop to be delivered to you through the Residential Life team. Just drop us an email at and we will be back in touch to see what we can do to help you access resources for your coursework. There are many e-books available on NELSON and you may be able to find a similar title already available as an e-book. We've created this short video that demonstrates how to limit your NELSON search to e-books.

If you currently have items on loans from us the return date will have been extended until 21st April.

Only a limited number of courses are accessing campus for taught face to face sessions and if you are not in that group then please either hold on to your items until we can return to campus, or if you no longer need the items, then please contact us at and we can advise you further.

If you currently have items on loans from us and you are able to come to campus you can return them at any time (24/7) by using the secure drop box in the Visitor Centre, which can be found next to the McColl’s shop. If you are in the Learning Hub, there is a drop box by our returns machine and drop boxes on the floors near to library book stock.

Aspire Online Reading Lists will continue to be available, supported by the Reading List Team and Digitisation Service, who will be working remotely to purchase resources for your programmes. Please be aware that staff availability may be reduced and therefore, we may take longer in responding to you than normal.

Interlibrary Loans are now able to obtain some journal articles, book chapters and print books for loan from the British Library. Please be advised that the British Library is only able to supply about 50% of our book loan requests and other university lending libraries have still not resumed their lending service. Please make your request using the Interlibrary Loan form. Please be aware that staff availability may be reduced and therefore, we may take longer in responding to you than normal. For any queries please contact

As there is a National lockdown in place we are currently not permitting any visitors to come to our campus. We have suspended our Associate Reader membership until further notice and SCONUL have suspended the SCONUL Access scheme until further notice.

You may also hear that a number of HE organisations, including SCONUL, JISC and UUK/GuildHE Copyright Negotiating and Advisory Committee (CNAC), are in discussion with publishers about permitting additional copying under the CLA HE Licence. This is ongoing and library staff will be monitoring developments to ensure we can maximise content to staff and students.

The Research support staff will be working remotely and continue to provide assistance for our staff and doctoral students, including but not limited to referencing, open access, research data management plans, ethics and copyright.

The Learntech team are continuing to provide online support. Staff should contact their Learning Technologist if allocated. Students and staff without an allocated Learning Technologist should email All Learntech guidance will be provided on our support pages for staff and support pages for students. If you need general online training then you can use the FREE and excellent GCF online resources and LinkedIn for Learning

NELSON (Northampton Electronic Search Online) is the library catalogue. More than 80% of the books, journals and newspapers on NELSON are available in electronic format as full-text. You can search NELSON using keywords to find out what we have on a topic, and you can also find short videos on how to use NELSON on the Skills Hub.

Please visit our Contacts page for a list of team and key contacts details. Due to the current COVID-19/ Coronavirus situation, we may take longer responding to requests than normal as we are operating many of our services remotely.