More information, help and support with NILE

You'll find lots more information about how to use NILE in the 'Students' section of our website. Select the 'Students' tab above to take a look.

The different parts of the website are:

• NILE FAQs - if you've got a question about NILE, start typing it into the NILE FAQs bar
• NILE Introduction, Help & Support - all that you need to know to get started with NILE
• NILE Assignment Submission & Feedback - how to submit assignments on NILE, and how to view your grades and feedback
• NILE & Other Technology Guides - detailed information and guidance about how to use the various different NILE tools
• Digital Capabilities Development - how to understand and improve your digital capabilities

Contact the Learning Technology Team

You can contact the Learning Technology Team for help if you are having problems with NILE and you need to get in touch with someone. Let us know what's wrong and we'll help get it fixed. We'll normally try and get back to you within one working day (Monday to Friday, 9am to 5pm, UK time), but at very busy times it could be longer. 

• If you are having problems with NILE, please complete the NILE Enquiry Form
• If you are having problems with PebblePad, please complete the PebblePad Contact Form

NILE / Microsoft Office / computer basics tutorials at Waterside

Face to face support sessions are available in person at the University’s Waterside Campus and are intended to help UON students with the following (see below). Please bring your own device when attending a session.

• To help students who have limited computer experience with basic computing queries, such as how to use their university laptop, how to browse the internet, how to save and manage their files, how to access and send emails, etc. 
• To help students with basic questions about NILE, such as how to access NILE courses, how to use other NILE tools such as Collaborate, Padlet, PebblePad, etc., and how to submit assignments. 
• To help students with basic queries about Microsoft Office applications, in particular Word, PowerPoint, and Excel. 
• To help students with other basic queries related to using computers and digital tools for learning, and to signpost them to other sources of support (e.g., LinkedIn Learning, LearnTech Support, PebblePad Support) where necessary.

NILE online support sessions

NILE online support sessions offer support to students using NILE and NILE tools, including Collaborate, Kaltura, Padlet, PebblePad, and Turnitin.

If you’re finding it difficult to get used to NILE and need to understand more about NILE and how it works, or if you’re finding it hard to make sense of your NILE courses, or if you just need help submitting assignments, book in for an online NILE tutorial below.