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Accessibility Statement: Home

What is University of Northampton doing to make its website accessible?

Library and Learning Services (LLS) Accessibility Statement

LLS has a number of online resources developed in-house and also online resources provided by third-party suppliers.

 

In-house systems and content

The LLS team is currently working on our in-house systems and content to ensure each resource is accessible for both the content and the navigability of the platform by September 2020.  

We aim to create in-house content and systems to meet the accessibility standards and the content we create should be compatible with assistive technology.

AbilityNet has advice on making your device easier to use if you have a disability.

 

Third-party systems and content

We are also working with our third-party suppliers to provide accessibility statements for each platform and identify accessibility issues and solutions.

Depending on our relationship with the 3rd party, we cannot always guarantee its accessibility.

We plan to work with our suppliers to review all linked tools by September 2020 and phase out use where these are inaccessible.

We will make another assessment when the supplier contracts are up for renewal, and check tools for accessibility at that time.

 

In-house and third-party platforms and content from LLS

Below are listed the platforms and content via which we provide services (excluding NILE – please see the separate NILE accessibility statement):

  • NELSON (Northampton Electronic Search Online) – third party content and platform
  • The Library Catalogue – third party content and platform
  • Aspire online reading lists – third party content and platform
  • A-Z List of Databases - platform in-house and content third-party
  • Exam Papers Database – platform and content in-house
  • LibGuides – platform third-party and content in-house
  • Skills Hub – platform third-party and content in-house
  • PURE (Publications and Research) – The University of Northampton’s Research Explorer – containing research publications and activities of UoN staff and thesis from UoN students – third party content and platform.
  • NECTAR (Northampton Electronic Collection of Theses and Research) – third party content and platform

 

What to do if you can’t access parts of the Library and Learning Services websites

Students encountering accessibility issues with library platforms or content, should email libraryhelp@northampton.ac.uk, who will work with other teams in LLS to provide the content in an accessible form.

We’ll consider your request and get back to you in 2 working days.

 

Reporting accessibility problems with the Library and Learning Services websites

We’re always looking to improve the accessibility of Library and Learning Services’ platforms and systems. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: libraryhelp@northampton.ac.uk

 

Enforcement / escalation procedure

If you need to escalate your issue further, contact the University Chair of the Inclusive Student Experience Group (ISEG): email ISEG-CHAIR@northampton.ac.uk

You can expect an acknowledgement within 6 working days and a full reply within 20 working days. If your complaint raises complex issues that cannot be answered within 20 working days, we will keep you informed of progress until we can fully respond.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Contacting us by phone or visiting us in person

The Library and Learning Services team are based on the second floor of the Learning Hub at Waterside.

You can contact us by email to libraryhelp@northampton.ac.uk

 

Issues with interactive tools and transactions

Our site includes 3rd party content and functionality.

Depending on our relationship with the 3rd party, we cannot always guarantee its accessibility.

We plan to work with our suppliers to review all linked tools by September 2020 and phase out use where these are inaccessible.

We will make another assessment when the supplier contracts are up for renewal, and check tools for accessibility at that time.

 

What we’re doing to improve accessibility

  1. The University has an Inclusive Student Experience Group (ISEG) which has two key subgroups. One is the Disability Coordinators Group and the other is a group focusing on the institutional response to the accessibility regulations. At all meetings, the groups are considering ways in which University accessibility may be improved.
  2. Equality Impact Assessments (EIAs) are required for new policies and services and ensure a focus on the range of people expected to access that material.
  3. Ally has been acquired for NILE and provides alternative formats
  4. Training (synchronous and asynchronous) has been developed for all staff to ensure they are aware of the requirements and have the skills needed to update materials.
  5. The Northampton Additional Student Support and Inclusion Services Team (ASSIST) works with students with disabilities to help achieve their full potential and to promote equal opportunities. ASSIST aims to enable students to access all aspects of university life, take control of their learning and develop the skills needed for employment. This is underpinned by a commitment to accessibility and respect for confidentiality.

ASSIST provides support for students with:

  • physical impairments
  • sensory impairments
  • mental health difficulties
  • medical conditions
  • Autistic spectrum disorders
  • specific learning difficulties, for example dyslexia

The team provides a range of services, including a variety of dyslexia and other disability-related guidance for all new and current students, staff and parents.

 

This statement was prepared on 27th September, 2019. It was last updated on 27th September, 2019.

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