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Accessibility Statement

What is University of Northampton's Library and Learning Services (LLS) doing to make its website accessible?

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on these pages or think we’re not meeting accessibility requirements, contact libraryhelp@northampton.ac.uk

Students encountering accessibility issues with library platforms or content, can:

We’ll consider your request and get back to you in 2 working days.

Reporting problems to us

We’re always looking to improve the accessibility of Library and Learning Services’ platforms and systems. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact: libraryhelp@northampton.ac.uk

Enforcement/ escalation procedure

If you need to escalate your issue further, contact the University Chair of the Inclusive Student Experience Group (ISEG): email ISEG-CHAIR@northampton.ac.uk

You can expect an acknowledgement within 6 working days and a full reply within 20 working days. If your complaint raises complex issues that cannot be answered within 20 working days, we will keep you informed of progress until we can fully respond.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

If you would like to talk to us in person, the Library and Learning Services team are based on the second floor of the Learning Hub at Waterside.

You can contact us by email to libraryhelp@northampton.ac.uk

You can call us on 01604 893089.

If you want to leave us some feedback about accessibility in general, you can use our web form.