The Additional Student Support and Inclusion Services Team (ASSIST) provides support to help students with additional or alternative needs and requirements to develop, progress and achieve their full potential. The team is here to support students' throughout their time at university and can help them develop their skills and confidence to get the most from their student experience.
The Assessment, Ceremonies and Exams Team (ACE) provide guidance and support for:
The Curriculum Team provide processed curriculum documentation for the validation event/process and the review/change of approval process (module specifications and award maps). Provide programme and module coding for the post validation and review/change of approval set up on the database system. Database set up includes module titles, module leader information, assessment information, award titles.
The International Student Support Services Team are here to support you and can offer you friendly, professional and confidential advice during your studies. The team provide free and confidential Immigration advice to prospective, current students and recent graduates.
International Student Support Services Team can provide advice and guidance on:
The Needs Assessment Centre (NAC) is an independent Assessment Centre that provides a specialist service for students requiring assessment for the Disabled Students’ Allowances (DSA). The NAC is open to all disabled students in Higher Education who are eligible for the DSA.
To provide policing service to all students and staff both on and off campus. To support security and residential life with serious safeguarding concerns and to offer police related advice and support to students, especially where this supports their academic studies.
The Student Conduct, Complaints and Appeals team provides procedural advice, case handling and oversight of several student procedures including: Academic Appeals, Academic Misconduct, Complaints, Conduct including disciplinary processes, Fitness to Practice, Fitness to Study, Mitigating Circumstances Appeals and Termination Appeals. In addition, the team handles responses for the external ombudsman, the Office of the Independent Adjudicator (OIA), with whom students can raise complaints following the completion of an internal University procedure.
The Admissions Department manages and advises on applications to all programmes. The Admissions department:
The UON admissions functions are split across two main departments:
Undergraduate, UCAS and UTT applicants: email@example.com
International applicants: firstname.lastname@example.org
Postgraduate applicants: email@example.com
Postgraduate Research/Doctoral applicants: PGRadmissions@northampton.ac.uk
Distance learning applicants: firstname.lastname@example.org
Health CPD and stand-alone module applicants: email@example.com
Partnership Applicants: firstname.lastname@example.org
Collection and invoicing of all home & international student payments including the collection of recurring card payments for accommodation and the administration of payment plans for tuition fees. Creating invoices and collection of all commercial income. Setting of annual tuition fee rates and providing advice on tuition fees, discount schemes and expert advice on SFE funding rules and regulations.
The Credit Control Team is responsible for:
The Graduate School team provides dedicated support to postgraduate researchers and supervisors in relation to enrolment, finance matters, progression and examination and researcher development.
Head of the Graduate School
Enrolments and PGR finance
PGR Progression and Examination
The Student Information Desk is here to support you during your studies. We can help with a number of queries and give general advice on a range of matters including:
The apprenticeship team is responsible for the creation and recruitment of apprenticeship programmes and for ensuring the smooth workflow including providing policies to comply with the Education and Skills Funding Agency (ESFA), OFSTED, Office for Students and HESA and submitting compliance data. The key responsibilities include:
Mental Health Advisers provide confidential support to students who are experiencing mental health difficulties. They specialise in assessing how a mental health difficulty may affect the ability to learn, can recommend adjustments to enable study and progression and will work with them to find effective coping strategies to help overcome problems.
The counselling service at Waterside is staffed by professionally trained counsellors. It offers a free, confidential service to all students. Counsellors recognise students may need other help and will assist them in making, or accessing, the appropriate resources or agencies when necessary. They provide counselling which aims to enhance students' wellbeing by exploration and encouraging change.
The Financial Guidance Team offers information and guidance on financial matters including:
We also assess students applications for:
The Placements and Work Based Learning Team offer support for students before, during and after your placement. We are also here to talk to organisations who are currently supporting, or would like to support a student on a placement.
We are available on the Student Information Desk on the ground floor of the Learning Hub Tuesday 9am until 1pm, and Thursday 1pm until 3pm.
The Placements and Work Based Learning Team are open Monday - Friday, 8:00am - 5:00pm. We aim to respond to your query within 72 hours.
Send us a message via your Student Placement Portal: Placements menu, select Contact Placement Team
Encouraging a positive student community by providing support, advice, activities and events to student living in UON halls of residence
Student Records support students once enrolled with the following:
The Student Support and Advice team is made up of Student Support Officers and Academic Advisers.
Student Support Officers can provide you with a confidential space to speak about your individual circumstances and how these may be impacting on your wellbeing and your opportunity to achieve your best outcomes whilst studying at the university. Student Support Officers can work in partnership with you to identify a plan of action that supports and enhances your wellbeing and your opportunity to work towards your goals.
A Student Support Officer can signpost you towards additional support or other facilities and services available at the University and support you in accessing these. They can also provide initial academic advice and guidance relating to the university's academic processes and regulations.
Our Academic Advisers will be able to provide with personalised advice and support for more complex academic issues. They will work within university regulations and policies to identify permitted options that will deliver the best outcome for you, as well as helping you to plan ahead and make informed decisions about your studies.