All requests should be for academic material that relates to your field of study or research, for the purposes of non-commercial research or private study.
Requests can be made for:
print or electronic books, book chapters (one per book) or journal articles (one per issue) that are not held in library stock.
a scan of a book chapter from print books already in our library collection.
We cannot supply any form of media such as CDs, DVDs or streamed content.
There are no limits on the number of requests you can make.
UON does not charge you for this service. The costs are currently covered by the library. However, if a print book has been issued to you, please take care of the item. You are responsible for paying any costs if the book is lost or damaged.
In all instances we aim to supply the requested item as soon as we can, but this is dependent on availability and cost. Occasionally there may be unforeseen delays in delivery, so it is not possible to guarantee a delivery date.
Average delivery times:
Articles and book chapters: 2-4 days
Print book loan from another library: 1-2 weeks
Purchased e-book: 1-2 weeks
Purchased print book: 3-6 weeks.
Please check the item you want is not already available at UON. Make sure you are logged in to NELSON and search the collection.
Select Get It For Me from the NELSON menu.
There is also a Get It For Me option in the How to get it section of a NELSON record for a title not found in stock.
Complete the form with as much information as possible to help us find what you need. Starred fields are mandatory.
Type of resource: Select book or article. For book chapters, select book, then tick the box ‘I only need a specific chapter or pages’.
Books: Please supply the book title, author and the ISBN (International Standard Book Number). The ISBN is a 10 or 13 digit number e.g. 9781800783744. If the book does not have an ISBN or you cannot find the ISBN add Unknown in this field.
Book chapters: Include all the book information plus the chapter title or number, and the chapter pages. If you do not know the page range add Unknown in this field.
Articles: Please supply the article title, author, pages, journal title and ISSN (International Standard Serial Number). An ISSN is made up of two sets of four numbers separated by a dash e.g. 0750-3628. If you do not know the ISSN or the page range add Unknown in these fields.
Note to library: Please supply any additional information that is helpful for library staff to know when reviewing your request e.g. you would like the book purchased for the library collection, e-book only as you are unable to get to campus for a physical loan, you have a deadline when you need the material by.
When completing the request, you must tick the copyright declaration box to confirm you have read and understood the terms of supply.
Send request. A notice will appear to say the request has been placed successfully.
The library will contact you directly via your UON email address when there is an update on your request. You can view all your requests by logging into your library account on NELSON.
