Library and Learning Services (LLS) care a lot about you and our services and we have a feedback form ready, or you can email us at firstname.lastname@example.org with any comments you have. We always want to hear from you and what you think, good and not so good. We are here to make your experience the best we can, make sure you have what you need, when you need it and share our expertise with you at the right time for you. We do not always get it right but we listen to everything you tell us and these are some examples of what we have done to act on what we hear you need...
We have an online Chat service, where you can chat with librarian at night, weekends and bank holidays. During the day, you can chat directly with LLS staff. Look out for the speech bubble at the bottom of all LLS web pages.
80% of library resources online is not enough. We want you to be able to access them however you need and so we offer, whenever we can, to make any document, web page or correspondence in whatever format helps you the most. Please just email us at email@example.com to let us know.
You said: that NILE could be improved
We are: rolling out the new, improved, Ultra interface
You said: that some books were not available
You said: online learning was sometimes too passive
We have: now added some new interactive tools to NILE
You said: you wanted more e-books
We have: invested heavily in online copies and are 'e-first' wherever possible. This means that if we have the option to buy an e-version of a book we will, and make it as accessible to you as we can
You said: NILE can be confusing
We have: created a new, simpler front page and new self-help options
You said: loan laptops are not reliable
We have: replaced all the laptops that are available for students to borrow
You said: you wanted flexibility in accessing support from Learning Development and Academic Librarians
We have: offered bespoke support and advice and online tutorials. You can meet with a Learning Development Tutor or an Academic Librarian on campus or online, for a quick drop-in or an extended personalised tutorial
You said: you wanted microwaves for student use
We have: installed them at points across the campus
You said: you wanted improved WiFi
We have: extended and improved WiFi across the campus including the Halls and introduced a dedicated gaming network
You said: the security gates were too loud
We have: turned the alarms down
You said: you wanted bookable group study rooms
We have: enabled booking of rooms in the Learning Hub via the Student Portal. More information is available about how to book a room.
You said: you wanted to park at Waterside at the weekend
We have: introduced student parking in Car Park 1 at the weekends
You said: you wanted more video content on the Skills Hub
You said: many of the links on NELSON were broken or don’t take you to the full text
We aim: to fix every broken link quickly or link to the full text, but sometimes we don’t know of the problem. Please always report broken links as soon as you come across them. You can do this by clicking on the red report button that appears when you try to open a broken one.