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You said, we did: Home

Library and Learning Services (LLS) care a lot about you and our services and we have a feedback form ready, or you can email us at libraryfeedback@northampton.ac.uk with any comments you have. We always want to hear from you and what you think, good and not so good. We are here to make your experience the best we can, make sure you have what you need, when you need it and share our expertise with you at the right time for you. We do not always get it right but we listen to everything you tell us and these are some examples of what we have done to act on what we hear you need...

Responding to the student voice...

You said: you wanted more e-books

We have: invested heavily in online copies and are 'e-first' wherever possible. This means that if we have the option to buy an e-version of a book we will, and make it as accessible to you as we can

 

You said: NILE can be confusing

We have: created a new, simpler front page and new self-help options

 

You said: loan laptops are not reliable

We have: replaced all the laptops that are available for students to borrow

 

You said: you wanted flexibility in accessing support from Learning Development and Academic Librarians

We have: offered bespoke support and advice and online tutorials via Collaborate. You can meet with a Learning Development Tutor or an Academic Librarian on campus or online, for a quick drop-in or an extended personalised tutorial

 

You said: you wanted microwaves for student use

We have: installed them at points across the campus

 

You said: you wanted improved WiFi

We have: extended and improved WiFi across the campus including the Halls and introduced a dedicated gaming network

 

You said: the security gates were too loud

We have: turned the alarms down

 

You said: you wanted bookable group study rooms

We have: enabled booking of rooms in the Learning Hub via the Student Portal. More information is available about how to book a room.

 

You said: you wanted to park at Waterside at the weekend

We have: introduced student parking in Car Park 1 at the weekends 

 

You said: you wanted more video content on the Skills Hub

We have: reviewed and enhanced all of our video content on the Skills Hub 

 

You said: many of the links on NELSON were broken or don’t take you to the full text

We aim: to fix every broken link quickly or link to the full text, but sometimes we don’t know of the problem. Please always report broken links as soon as you come across them. You can do this by clicking on the red report button that appears when you try to open a broken one

 

You said: sometimes the books that you need are not in the library

We aim: to provide every book that you need so please do tell us if something is missing from the collection by using the 'Suggest A Purchase' button or emailing us at libraryhelp@northampton.ac.uk