Once you can log in to your account on the University user portal then the next thing to do is open up a new tab and go to the University home page and click on the Student Hub link on the top right of the screen again.
You will need to use your University login at this point. Please do not use any saved bookmarks to go straight to the Student Hub, go to the University home page and go from there. If this works, we can be assured that your password is okay. Keep the Student Hub open as you will be using it again shortly.
