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I'm having trouble accessing NELSON

A guide to help you through access problems with NELSON (Northampton Electronic Library Search ONline)

If you’re an on campus or remote UON student and you are not using an Apple product and you are still unable to log in to NELSON there are a few steps you can follow to help pinpoint the issue. The first step is to check if you have set up your University login.

If you have already set your account up, then please follow the steps in order, continue through each of the steps but if you encounter a problem then please send us a screenshot and details to let us know where you got to, you can email us at

As a quick note, please log in to these sites directly instead of via your NILE module links, or any other service at this point. Use a computer or laptop rather than a mobile phone or pad, and if possible use Chrome as your browser.